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Rights Officer

The Arnold Center, Inc. is committed to providing its customers quality service in environments that are healthy, safe and consistent with the freedoms and privileges expected of all community citizens. As a customer of the agency, you shall be treated with dignity and respect in accordance to the guidelines outlined in the Arnold Center, Inc. Participants Handbook and the Michigan Mental Health Code. The Arnold Center staff are responsible to protect your rights. You are encouraged to ask questions about your rights and to make suggestions that are in your best interest.

If you believe your rights have been violated, you, or someone on your behalf should immediately contact your rights officer/advisor and file a recipients rights complaint. Your advisor at the Arnold Center, Inc. is Karen Elledge. You may also contact Phyllis Kchodl at the Midland-Gladwin Community Mental Health Rights Office. The Rights Officer will investigate your claim, determine whether your rights have been violated, and recommend appropriate action to correct the violation. If you are not satisfied with the results of the investigation and the recommendations, you have the right to appeal the decision. The process for appeal is outlined in the agency's Participants Handbook and in the Mental Health booklet titled YOUR RIGHTS.

400 Wexford Avenue, Midland, MI 48640 - (989) 631-9570    •    490 Industrial Drive, Gladwin, MI 48624 - (989) 426-6300